For graduating students

School graded your IQ. Your life will run on something else.

Hear. Evidence. Learn. Proceed. I teach this operating system to executives who run companies. The people who need it most are the ones just walking out of school. So here it is.

The uncomfortable truth

The scoreboard changes the day you graduate.

I have spent 25 years building and running revenue teams, including helping scale NetSuite from roughly $30M to over $1B. I have hired, promoted, and let go of hundreds of people. Here is what that taught me: I have let go more Ivy League graduates than I have hired. The grades got them the interview. They did not keep them the job.

IQ measures the ability to learn, and school spent years measuring yours. What it never graded is the application of that learning, and that is the whole game from here. The application runs on three skills I call the Three Cs. Curiosity, the pull to close the gap between what you understand and what is true. Communication, landing a point in another person so it actually moves them. Confirmation, checking that what you believe is what is real. Creativity is not a fourth C. It is the dividend that shows up when the first three are healthy.

Nobody hands you a syllabus for those. I wrote a full paper on why schools were never built to teach them, and the data on what that gap is doing to graduates right now. This page is the short version, plus the tool that develops all three.

Where I learned to trust this

I watched a kid grow up on it.

My son was raised on these questions. Ask before you move. Look for the evidence before you commit. And when something his parents said did not sit right with him, challenge us. Respectfully, directly, and to our faces.

That takes real courage at any age. He can do it without a trace of intimidation, because he understands what a conversation is actually for. The point is not to win. The point is for both people to understand each other's point of view, and the only way to get there is to put what each of you knows on the table and talk about the evidence. It is really, really simple when you hold it that way.

Most graduates were never taught that. They were taught to have the right answer, alone, under time pressure, and they walk into their first job believing that is still the assignment. It is not. The assignment now is other people, and the students who learn that early are the ones who move.

Where you will use it

Four situations coming for you this year.

The interview

Run Hear on the interviewer. The candidate who asks real questions and confirms what they heard beats the one reciting a resume.

The first boss

Feedback is evidence, not a verdict. Sort the facts from the sting, then go back with questions instead of defenses.

The path decision

Grad school, first offer, the move to a new city. Facts in one column, stories in the other. Then decide and own it.

The disagreement

Challenge someone senior without burning the bridge. Evidence, respectfully put on the table, is not defiance. It is the job.

"I run businesses all over the world, and teaching people this is the part of the work I love most. I am Métis on my mother's side. Her family name was Gosselin. In two days I can teach a hundred students how to carry these skills for the rest of their lives, and I would rather do that than almost anything else I get paid to do."

Chris "Chili" Schafer · Co-author of the HELP Operating System

Bring HELP to your students.

I teach this to boards, executive teams, and sales teams. Graduating students need it more than any of them. If you run a school, a program, or a campus centre, let's talk about a session.